LifeWays Community Mental Health
  • 10-Jul-2019 (EST)
  • 2-1-1
  • Jackson, MI, USA
  • Support Services Level II
  • Hourly
  • Full Time

12 Paid Holiday's, Free Dental and Vision Insurance, Paid Time Off, Pension, Medical Insurance


Under the direction of the 2-1-1 Manager, the position oversees the creation and ongoing maintenance of the regional community resource database for the Central Michigan 2-1-1 program.  This position communicates community and program changes to the Information and Referral Specialists.  This position serves as the liaison between Central Michigan 2-1-1 and the communities it serves.  

Essential Functions:

  • Maintains and ensures the accuracy and completeness of organizational data in the community resource database through continual updates and repair.
  • Ensures assignment of appropriate AIRS (Alliance of Information & Referral Systems) Taxonomy codes to all entries in the community resource database.
  • Actively participates in community meetings and/or networking activities to secure resource database information.
  • Assists in communicating community, policy, or procedure changes to the Central Michigan 2-1-1 team.
  • Ensures database compliance of national AIRS standards and protocols.
  • Responsible for adherence to all Commission on Accreditation of Rehabilitation Facilities (CARF) and Michigan Department of Health and Human Services (MDHHS) standards.


  • Associates degree with an emphasis in human services, psychology, sociology or social service.
  • AIRS Certified Resource Specialist upon employment.
  • Mental Health First Aid Training, upon hire
  • Must have reliable transportation*


* LifeWays vehicles are provided to employees for the purpose of transporting consumers; employees must possess a valid MI motor vehicle operator's license and verification of an acceptable driving record.  Personal vehicles may be used for company business when drivers meet the following; valid MI motor vehicle operator's license and proof of personal vehicle insurance in accordance to guideline.

LifeWays Community Mental Health
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